Returns & Exchanges

All sales at Anime Haven are final. We do not accept returns or refunds, and orders cannot be cancelled once placed and confirmed. There are two exceptions: a size exchange on clothing, and items that arrive damaged, defective or incorrect. Both are explained below.

Can I exchange clothing for a different size?

Yes, subject to availability. To be eligible for a size exchange the item must be unworn and unused, in its original packaging with all tags intact, and accompanied by your order number or proof of purchase.

Message us on Instagram at @animehaven.lb within one day of receiving your order, including your order number and the size you need. We'll confirm availability and guide you through the next steps.

Exchanges are limited to sizing only. We are not able to exchange one item for a different item.

What if my item arrives damaged, defective or incorrect?

Every order is checked carefully before shipping, but if something is wrong, contact us on Instagram at @animehaven.lb within one day of receiving your order. Include your order number, a clear description of the issue, and photos showing the problem.

We review each case individually, and if the issue is on our end we take full responsibility and arrange appropriate compensation.

Can I return an item because I changed my mind?

No. Anime Haven does not accept returns or refunds for change of mind, or for items that were ordered correctly and arrived as described. Please review your order carefully before completing checkout, and check the size guide on the product page if you're buying clothing.

Can I cancel my order?

No. Orders cannot be cancelled once they have been placed and confirmed.

What about pre-ordered items?

Pre-orders are sourced specifically for you from abroad, so the 50% deposit is not refundable once the order has been placed with our supplier. The damage policy above still applies: if a pre-ordered item arrives damaged, defective or incorrect, contact us within one day and we'll make it right.

How do I start an exchange?

Message @animehaven.lb on Instagram within one day of delivery with your order number, what you need, and photos if the item is damaged.

This page summarises our refund policy, which is the authoritative version.